We aim to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a 30-day return policy under the following conditions:
Timeframe for Returns
Items must be returned within 30 days of the purchase date.
Condition of Items
Returned items must be in their original condition, with tags intact, and free of damage, wear, or alteration.
Refund Options
Refunds are provided as store credit or exchange for another product.
Original payment refunds may be considered on a case-by-case basis.
Fees
A restocking fee of 10% may apply to certain returns.
Shipping costs for returns are the responsibility of the customer, unless the return is due to our error (e.g., defective or incorrect item).
Initiating a Return
To start a return, please contact us at admin{@}icn.dj with your order number and reason for return.
Returns must be accompanied by proof of purchase (e.g., receipt or order confirmation email).
Processing Time
Please allow 25 business days for us to process your return after receiving the item.
Refunds or exchanges will be issued once the returned item has been inspected and approved.